If you have need of interpretation services while at Hamilton Medical Center, please call Interpretation services at 706-272-6417 or request an interpreter or InDemand Interpreting from any health care team member.
For our hard of hearing guests: If you have difficulty hearing, please request an amplified hearing device or TDD phone from any member of our health care team.
Hamilton Medical Center is committed to providing our patients with the highest quality health care, regardless of language, cultural background, or disability. Because of this commitment, we provide around-the-clock interpretive services. These services are offered free of charge to assure that all patients receive medical information in their preferred language.
Hamilton employs three full-time Spanish interpreters who have completed specialized education for medical interpretation. Additionally, a video service through Stratus Video, provides instant, live interpretation for over 200 languages, including American Sign Language for those who are deaf or hard of hearing.
The Stratus Video was specifically designed for use in health care settings. The software was developed to meet the requirements of physicians and hospitals, providing secure communication that exceeds HIPAA (Health Insurance Portability and Accountability Act) standards. All Stratus Interpreters are medically certified both on the national and state levels and are tested regularly in English and their target language.
Providing qualified Interpreters not only allows for clear communication between health care professionals, patients, and family members, but ensures patient confidentiality and unbiased interpretation of medical information. Being able to communicate in one's preferred language also serves to help patients and gusts feel more at ease with their care.